Flowtus subscriptions are billed in advance for each billing period (monthly unless stated otherwise). You can cancel at any time; cancellation stops future renewals and your plan remains active until the end of the current period.
Refund Policy
Last updated: July 19, 2026
This is a template pending final legal review. It describes our intended practices; the finalized version will replace it before general availability.
This Refund Policy explains when and how you can obtain a refund for Flowtus subscription fees.
Subscriptions
Refund eligibility
If you are not satisfied, contact us within 14 days of your initial paid subscription and we will refund that payment in full.
Renewal payments after the first period are generally non-refundable, but if you were charged in error or experienced a significant service failure, contact us and we will make it right.
How to request a refund
Email billing@flowtus.io from the address on your account with your organization name and the charge in question. We aim to respond within 3 business days.
Approved refunds are issued to the original payment method through the processor used for the charge (PayHere for LKR, Paddle for international cards). Processing time depends on the provider and your bank.
Chargebacks
Please contact us before initiating a chargeback — we can almost always resolve billing issues faster directly.